Shipping Policy For Easy Delivery

We ship all stock items within 1-2 business days and always ship using a tracked service.

Custom and made to order items:  Please allow up to 2 weeks for us to make items that are listed as made to order.

Please make sure that you have entered the correct mailing address. If you didn’t receive your item due to wrong address you provided you will be responsible for re-shipping cost.

Delivery time for Hermes courier is typically 3-5 working days. We provide each buyer with the tracking number for their item. Please keep track of your delivery day so you know when your item will be delivered. Package theft is not covered with shipping insurance and we will not replace at our expense.

For late deliveries/missing parcels: We cannot initiate a claim until the estimated delivery date has elapsed. At the current time we ask that you allow an additional working day to allow for potential delays that may arise. We will ask the courier to investigate the late delivery before we issue a refund. Where the courier confirms proof of delivery we will not issue a refund.

In most cases the delivery provider will leave a slip with details of the missed delivery and further information / instructions, sometimes this is not always the case. Please always track your package.